About Login…
FAQ01: Why can’t I login the Administrator Login page?
FAQ02: What is the difference between Standard Settings and Advanced Settings?
FAQ03: What should I do if I forget the administrator’s user name and password? How to restore the system to the factory default?
FAQ04: After the system is restored to factory default, will the uploaded data still remain the same?
FAQ05: Is it risky to allow the remote access to the administrator interface via a web browser? Is it easy for hi-hackers to guess the password and access the interface? Does MultiServer provide any protection function?
FAQ06: How do functions of Anti-Virus Filter, Anti-Spam Filter and Firewall work in MultiServer? What can they do to defend the virus attack?
FAQ07: Why do the words on the screen display abnormally after I login the Web Mail in French?
FAQ08: After I login to the Login page, it displays the Chinese login page. How to change it to English?
FAQ09: The default value of LAN IP address is 192.168.0.1. Can it be changed?
About System Configuration…
FAQ10: Can the MultiServer operate properly without installing the hard disk drive? Before the hard disk drive is replaced, should it be formatted to Linux format?
FAQ11: Should I format a new hard disk drive before I use it? How to make sure the installation has completed?
FAQ12: Can I relocate the DOM (Disk on Module) built in the MultiServer to operate on other host machines?
FAQ13: Can the symbols “.”, “-“ or “_” be included in mail account names of the MultiServer?
FAQ14: Why can’t I login the FTP server via an IE browser but it is allowed to login by a FTP software?
FAQ15: Why can’t I remotely send mails (outside the company’s local area network)?
FAQ16: Is the UPS (Uninterruptible Power Supply) system supported or built in the MultiServer? Will the system damage occur in the event of a power outage?
FAQ17: How to change the company logos on the interface?
FAQ18: How to demonstrate your MultiServer at trade shows without connecting to an external network?
FAQ19: How to set up a domain name when the host machine uses a floating IP address?
About Function Operations…
FAQ20: What operating system does the MultiServer use? Is it allowed to install other applications?
FAQ21: Does the MultiServer provide the IP locking feature? Is the VPN server designed for users only or can it also be controlled by the administrator?
FAQ22: How many times will the Server perform backups on a daily basis if the Automatic Backup option is enabled in Remote Backup Settings?
FAQ23: Is the Software Filter function able to restrict a specific program on one single PC?
FAQ24: Why was the User Login page still displayed after I uploaded the company’s web page to the web server?
FAQ25: I cannot send/receive emails, but other functions like web page service still work normally. What is the problem?
FAQ26: How to use the floating IP of ADSL connection with a domain name at the same time?
FAQ27: How to export and import the MySQL database?
FAQ28: How to set up a website?
FAQ29: How to set up a personal website? (Use a company as the examples.)
FAQ30: How to upload the web page to the web server?
FAQ31: Why does MultiServer use RBL?
About Function Test…
FAQ32: How to test and confirm the virus filter system functions normally?
FAQ33: How to verify that the mail’s DNS MX IP address is correctly directed?
FAQ34: The domain name doesn’t work properly. How to troubleshoot?
FAQ35: How to verify that the mail server properly receives/ sends mails?
FAQ36: How to verify that a mail account has been created successfully and the password is correct?
FAQ37: How to identify a visitor’s country by the IP address?
FAQ38: How to check the current version of the Server?
FAQ39: How to reset the system to the factory default?
About Service Support…
FAQ40: What kind of desktop or laptop OS is supported by the MultiServer?
FAQ41: What printers are supported? What brands and models are compatible?
FAQ42: What kinds of mobile phones and Connectivity Adapter Cables are compatible with the SMS function of the MultiServer Value Services?
FAQ43: How to send the Mailing List?
FAQ44: How to send mails via Mailing List by Microsoft Outlook or Outlook Express?
FAQ45: How to use the FTP server?
FAQ46: How to install the Gallery (Photo Album)?
FAQ47: How to register the Gallery (Photo Album)?
FAQ48: How to grant permissions to a registered Gallery user?
FAQ49: How to install the Moodle E-Learning?
FAQ50: How to set up a Blog with WordPress?
FAQ51: How to install the phpBB forum program?
FAQ52: What is DBMS?
FAQ53: What is RPC?
FAQ54: How to install the blogging platform LifeType?
FAQ55: How to install SugarCRM?
